5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors hire security guard companies they have an image in your mind of what their contract security force will look like, but also often what they get is not what they pictured. What we have discovered is that almost all security guard businesses are capable of providing the support that property supervisors want, but also often do not due to a lack of continuing excellent management procedures.
Security guard businesses are unlike any vendor a home manager usually hires. If you hire a painter, then you can see whether they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the protector organization is performing their job which includes running background checks and drug screenings, providing good training for your own guards, and effectively tracking and supervising your guards. In most cases they likely are, but it is important to employ a system of verification and quality management to make sure that problems connected with the lack of doing these tasks do not start to happen.
In this guide we will discuss five (5) simple actions to enhancing your safety guard service and attaining what you imagine as your ideal key holding london.
Screen Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your state is one of those states, make sure your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the sort of training that’s being provided by your security company and ask yourself does it seem decent.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another excellent method to screen if the protector is a good fit for your property is to perform a short”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a good deal about what to expect from that guard and it gives you a chance to request another guard if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the business itself, in many cases the guard’s orientation to his assigned land is not quite as complete. We predict the orientation for the assigned land”Site Specific Training”. Find out what your site specific training looks like:
• Can it happen at your premises?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double lender? (Double banks is the process of experiencing a veteran guard working at the same time as the new guard.)
Determine the response to every one of these questions and be certain they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and your site specific training to get an understanding of what goes on preparing a guard to work at your premises.
Inspection Your Guard’s Supervision
Protect supervision is one of the more important factors of very good security guard support. When security businesses provide poor supervision, there is not enough emphasis placed on preventing mistakes, problems, and complaints. Lack of supervision also removes the opportunity for the protector to understand and better understand their responsibilities. If the guards are not being supervised, they start to feel their work is not significant and they start to see themselves as not as a part of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the arrangement of your contract, onsite managers might not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely supervise its guards? Outside the normal security firm field manager spot checks, the 2 methods of remote supervision that prove most effective are:
Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote means of tracking the guards while they’re on your premises. These monitoring systems permit the security guard business to track the time and log the action of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the safety guard firm to quickly get an understanding of if the protector is making rounds. The property manager should also be provided with an updated version of those reports.
Along with Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the safety guard company provides a method of earning certain each guard is secure and alert. Using guards check-in frequently with the safety guard business, at least every 30 minutes, guards feel their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are always good ways of finding out exactly what is occurring with your safety while you are not there. During these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to make sure they know their tasks. In fact, we suggest having your safety guards audited regularly, formally (i.e. post inspection) and informally (i.e. secret shopped) by a certified security adviser as part of your continuing security program. Bear in mind, when choosing a security adviser be sure the adviser is not really a security guard business. If that’s the case, your audit is guaranteed to turn up problems with your existing security guard business.